Cancellation requests must be submitted through the client area prior to the due date.
No other forms of cancellation (e.g., email, live chat) are accepted.
If you’ve configured a PayPal subscription (automatic billing), it's your responsibility to cancel the subscription manually from your PayPal account.
If you are looking for the refund policy, please refer to the "REFUND POLICY" section of our Terms of Service: https://web.jkdesigns.lk/tos.php
How to Submit a Service Cancellation Request?
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Log into your client area: https://web.jkdesigns.lk/
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Go to Services > My Services
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Click the active package you want to cancel
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Click "Request Cancellation"
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Fill and submit the form with your preferred cancellation type:
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Immediate Cancellation – Service will be terminated within 24 hours
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End of Billing Period – Service will terminate on the next due date
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How to Cancel Domain Auto Renewal?
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Log into your client area
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Go to Domains > My Domains
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Click on the domain name you wish not to renew
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Toggle off the "Auto Renewal" option before the due date
What Happens If You Don’t Submit a Cancellation?
Failure to cancel a service or pay overdue invoices may result in:
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Service suspension or termination
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Account default status
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Suspension of other active services regardless of their payment status, until the account is fully cleared
