You should not point your domain name to the server's shared IP via an A record.
Why shouldn't I do it?
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If the server IP has been changed and your site is still pointing to a now-invalid old IP, we are unable to automatically apply that change when you do not use our nameservers.
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If you do not have a dedicated IP, we have no obligation to notify you about IP changes in advance. However, we typically notify you via email—please check your inbox for any server maintenance notifications to locate the new IP.
⚠️ Additionally, you will be disqualified from opening a downtime ticket if your domain name does not point to our nameservers. If there is a complex issue (e.g., mail delivery failure, redirection issue, etc.), we will ask you to set your nameservers to us in order to assist you.
When should I point my domain directly to an A record?
You may point your domain name to an IP address using an A record if:
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You do not use hosting services provided by us, or
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You have purchased a dedicated IP for your hosting package with us
